YOU'VE GOT QUESTIONS? WE'VE GOT ANSWERS.
Chances are if you're asking yourself the question, so too have others before you. And you're in luck, because we've made a note of the most popular questions our customers have thrown at us. Hopefully the answers below will help you. If not, please do not hesitate to contact our customer service department.
1. Where is the serial number of my tub located?
2. What can I use to clean my tub or shower?
3. What is an Above Floor Rough-in?
4. Can I replace my towel bar?
5. What are grommets?
6. Why do some bathing fixtures have to be shimmed?
7. Can I buy a Gelcoat bathing fixture with a smooth bottom?
8. Can I use a rubber mat in my new bathing fixture?
9. My jets are not working or one is more powerful than another?
10. Do you make custom bathing units?
11. Can I purchase products directly from your customer service department?
12. How can I find a retail store that carries the bathing fixture I am looking for? Do you have a list of stores that carry your product in my area?
13. Do you make a shower or tub shower that is handicap accessible?
14. What type of caulk do you recommend for my bathtub or shower? Can I use 100% silicone caulk?
15. Is the product I am looking to purchase UPC/IAPMO approved?
16. I am installing a shower door or shower enclosure with patterned glass, should the rough side of the glass be on the inside or the outside of the unit?
17. Can the bathtub or shower wall be cut to fit a smaller sized alcove?
18. What other styles/colors do you have in direct-to-stud products?
19. Do I need a special bathtub to work with an ASB or Aqua Glass branded bathtub wall?
20. Are the direct-to-stud styled bathing fixture ensembles caulk-less? Where is the correct place to caulk?
21. Does the sub floor need to be level before I install my new direct-to-stud bathtub or shower base?
22. Do you recommend a backer board or insert be used when installing a tub or shower door over with my direct-to-stud ensemble?
23. Do I have to leave a 1/8" gap between the tub ledge and the wall material?
24. What kind of adhesive should I use when installing my bathtub wall? How much will I need?
25. To what types of material should I adhere my bathtub or shower wall?
26. Do I have to remove my ceramic tile before I adhere my new bathtub or shower wall? Why can't I install my wall over ceramic tile?
27. How do I ensure a watertight seal?
28. What kind of caulk should I use to seal the seams of my new bathtub or shower wall? How much will I need?
29. How do you recommend that I finish or trim around a window in the bath or shower area?
30. How do I get adhesive off of the surface of the bathtub or shower wall?
31. What holds the shower enclosure together at the bottom?
32. Why are there four holes in the enclosure but only two access caps included in the parts kit?
33. Should I remove the foam underneath the shower base before installation?
34. Specifically how do I measure to install the wall jambs?
35. If I need to install a filler strip what should I use to create it?
36. What size pipe should be used with an ASB branded shower kit?
37. How do I get the doors on my corner entry shower to roll smoothly?